Privacy Policy

• Legal Business Name: Real Property Management Optimal
• DBA / Brand: Real Property Management Optimal
• Entity Type: Independently owned and operated franchise of Real Property Management, a Neighborly company
• EIN: Available upon request
• Services: Residential property management for single-family, condo, townhome, and small multi-family rentals
• Main Office: Aliso Viejo, CA — serving all of Orange County, California
• Phone: (949) 391-1019
• Contact form: https://www.rpmoptimal.com/contact-us
• Website: https://www.rpmoptimal.com

We collect information you provide directly to us, including:

• Name, email address, phone number, and any details you share in a contact or rental property evaluation form.
• The address and details of the investment property you ask us to evaluate or manage.
• Records of communications (calls, texts, emails) between you and our team.

• To respond to your property management inquiries and prepare your free rental property evaluation.
• To schedule appointments, property walkthroughs, and follow-up communications.
• To provide leasing, tenant screening, maintenance, rent collection, and owner reporting services you request.
• To comply with legal, regulatory, and licensing obligations.

Program name: Real Property Management Optimal Customer Care. Program description: transactional and conversational SMS related to property management services you have requested, including rental property evaluations, appointment scheduling, appointment reminders, walkthrough and inspection confirmations, leasing and tenant screening updates, maintenance coordination, rent collection notices, and other property management-related service messages.

By providing your phone number and checking the SMS consent box on our website form, you expressly consent to receive SMS text messages from Real Property Management Optimal. Consent is not a condition of purchase or of any product or service.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to unsubscribe at any time.
• Reply HELP for assistance, or contact us at (949) 391-1019 or through https://www.rpmoptimal.com/contact-us.
• Supported carriers include AT&T, T-Mobile, Verizon, and most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Sample messages you may receive:

• "Hi [Name], this is Real Property Management Optimal. Thanks for requesting your FREE rental property evaluation for 123 Main St — are you available for a call this week? Reply STOP to opt out."
• "Reminder: your property evaluation walkthrough at 123 Main St is confirmed for tomorrow at 2:00 PM. Reply HELP for help, STOP to unsubscribe."

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except for vendors or service providers strictly necessary to deliver the SMS communications you have requested (for example, our SMS platform provider). Phone numbers you provide for SMS are used solely to deliver the communications you have requested.

By providing your email address, you agree to receive emails from us about your inquiry, your evaluation, our services, updates, and occasional promotions. You may unsubscribe at any time using the link in any email or by contacting us.

We do not sell your personal information. We may share limited information with service providers who help us operate our business (for example, SMS/email delivery, property management software, screening services, or maintenance vendors) under confidentiality obligations, or when required by law. As stated above, mobile opt-in and consent information is never shared with third parties or affiliates for marketing purposes.

We retain your information only as long as needed to provide our services and meet legal obligations. We use reasonable administrative and technical safeguards to protect the information we hold.

• Text STOP at any time to unsubscribe from SMS messages.
• Contact us to request access, correction, or deletion of your personal information.
• Unsubscribe from marketing emails using the link included in each message.

Questions about this policy? Call Real Property Management Optimal at (949) 391-1019 or reach us through our contact form.